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Review policy

How AfriMarket keeps customer feedback fair, useful and trustworthy.

Review policy

Genuine experiences only

Reviews must describe a genuine experience with the business. Business owners cannot review their own businesses, and each account may keep one active review per business. A verified customer label is shown only when AfriMarket can match the reviewer to a completed booking.

Useful and respectful content

Do not include personal information, harassment, hate speech, threats, illegal content, conflicts of interest or promotional material. Reviews may be reported and moderated when they breach this policy.

Editing, responses and privacy

Reviewers may edit or remove their own review. Businesses may post one public response and update it when needed. Public reviews show the reviewer display name, rating and review text; private account identifiers and verification evidence are never displayed.